Skip to main content

Troubleshooting

In this guide, you'll find solutions to the most common problems you might encounter while using DivZone AI. Follow the steps in order to quickly resolve your issue.

tip

Before continuing, make sure your browser is up to date. DivZone AI works best with the latest versions of Chrome, Firefox, Edge, and Safari.

AI Doesn't Generate Code or Gets Stuck​

This is one of the most frequently reported problems. It's usually due to one of these causes:

1. Check Your Internet Connection​

An unstable connection can disrupt communication with the DivZone AI servers.

  • Open another tab and browse to any website to confirm you have a connection.

  • If you're using Wi-Fi, try moving closer to the router or switching to a wired connection.

  • VPNs or proxies can interfere; try temporarily disabling them.

2. Check the status of AI models​

AI models may be temporarily unavailable due to high demand or maintenance.

  • Switch to another model from the model selection dropdown menu in the chat.

  • Wait a few minutes and try again. Availability is usually restored quickly.

  • If the problem persists for more than 30 minutes, contact support.

3. Simplify your request (prompt)​

Extremely long or complex requests can cause high processing times or errors.

  • Break your request into smaller parts. For example, instead of requesting a full page with 10 sections, request 2 or 3 sections at a time.

  • Avoid ambiguous requests. Be specific about what you want to generate.

  • If you are using a premium model and experiencing problems, try a basic model to rule out model-specific issues.

4. Reload the page​

Sometimes a simple reload resolves temporary session problems.

  • Press F5 or click the browser's refresh button.

  • If the problem persists, log out, clear your browser cache, and log back in.

Live Preview Doesn't Update or Shows a Blank Screen​

1. Verify that the main HTML file is valid​

The preview renders your project's main HTML file. If it contains syntax errors, it may display blank.

  • Check that the HTML file contains the following basic tags: <html>, <head>, <body>.

  • Look for unclosed tags or invalid characters.

  • Click Restore Previous Version if you made manual changes that broke the preview.

2. Problems with External Resources​

If your project loads external resources (CDNs, APIs, images), these can block the preview.

  • Verify that the CDN and API URLs are correct and accessible.

  • Some resources may be blocked by CORS. Use only trusted CDNs such as cdnjs or jsdelivr.

  • External images must use URLs that allow embedding (without hotlinking blocks).

3. Change Browsers​

Some browsers have stricter security policies for iframes (which is how the preview is displayed).

  • Chrome and Firefox offer the best compatibility with live preview.

  • Safari may have issues with certain features such as cookies in iframes.

  • Make sure you don't have any extensions that block iframes or scripts.

Generated code contains errors​

1. Syntax errors​

AI may occasionally generate code with minor errors.

  • Check the browser console (F12 > Console) to view specific JavaScript errors.

  • Correct syntax errors directly in the built-in code editor.

  • Ask the AI to fix the error: "The script.js file has an error on line X, please fix it."

2. CSS Styles Not Applying​

  • Verify that the CSS file is correctly linked in the HTML (<link rel="stylesheet" href="styles.css">).

  • Check that the CSS selectors match the HTML classes/IDs.

  • Inline styles or <style> tags take precedence over external CSS files.

  • Inspect the elements with the DevTools (F12 > Elements) to see which styles are actually being applied.

3. JavaScript Not Working​

  • Verify that the JS file is correctly linked in the HTML (<script src="script.js"></script>).

  • Check the browser console for JavaScript errors.

  • Ensure the DOM is loaded before manipulating it (use DOMContentLoaded or place the scripts at the end of the <body>).

  • Verify that the IDs and classes referenced in JavaScript exist in the HTML.

I can't save or download my project​

1. Log in​

Projects are only saved if you are logged into your DivZone AI account.

  • Verify that you are authenticated (your name or email appears in the upper right corner).

  • Anonymous user projects are lost when the browser is closed.

2. Check local storage​

DivZone AI saves drafts to your browser's local storage.

  • Do not use incognito or private browsing mode, as local storage is cleared when the window is closed.

  • If you recently cleared your browsing data, you may have lost unsaved drafts.

3. Problems with ZIP download​

  • Verify that your project has at least one file (HTML, CSS, or JS).

  • Some browsers block automatic downloads. Check your download settings.

  • If the download fails, try a different browser.

Problems with credits or billing​

1. I don't see my credits​

  • Make sure you are logged in. Credits are associated with your account.

  • Go to the credits page to check your current balance.

  • If you purchased credits and they don't appear, check the payment receipt in your email.

2. I was charged but I don't have any credits​

  • Check your inbox and spam folder for the purchase receipt.

  • Payment processing may take a few minutes. Please allow up to 15 minutes.

  • If the credits don't appear after 15 minutes, contact support with proof of payment.

Performance Issues​

1. The platform is slow​

  • Close other tabs and applications that consume a lot of memory.

  • Creating very large projects can consume more resources. Consider splitting the project.

  • Verify that your computer meets the minimum requirements: 4 GB of RAM and a dual-core processor.

2. The code editor is slow​

  • Close tabs of files you are not using in the editor.

  • Very large files (more than 500 lines) can slow down the editor. Split the code into smaller files.

  • Reload the page if the editor becomes very slow after prolonged use.

Can't find your problem?​

If your problem persists after following this guide, don't hesitate to:

info

When contacting support, please include as many details as possible: browser and version, operating system, steps to reproduce the error, and screenshots if available. This helps us resolve your issue faster.

Ready to keep creating? Back to the AI website generator